Elements and Performance Criteria
- Establish agreements with sources external to the enterprise
- The enterprise requirements of a business relationship with external sources are identified and defined.
- The ranges of acceptable outcomes from a negotiation are established.
- Contact is made with individuals, bodies or corporations, the appropriate individual is identified, and requirements of an agreement are discussed and mutually acceptable terms agreed.
- Sound practice and procedure for business meetings are maintained and all agreements are documented.
- Complete contract documentation
- Requirements of the contract are clearly documented and understood by the relevant parties.
- Areas of ambiguity or concern are clarified and resolved.
- Conditions for service or supply are agreed between the parties including the determination of key performance indicators.
- Alternative processes are undertaken where agreement is unable to be reached in accordance with enterprise procedures.
- Negotiations conform to established enterprise requirements and relevant legislation.
- Contract documentation is signed and exchanged between the relevant parties.
- Monitor the performance of contracts
- The rights and obligations of parties to a contract are identified, and appropriate methods of addressing non-performance are implemented.
- Professional and regulatory bodies available to support commercial grievance processes are identified and consulted when required.
- Completion of contract against key performance indicators is monitored.
- Issues in respect to non-compliance are advised to the other party in writing.